Privacy Policy

A necessary condition for the commencement of the conciliation between us is the disclosure by you of some of your personal information. When you place an order, we will ask you for your full name, the address to which the products sold will be sent, your landline number and optionally any other telephone number for your best service and the communication between us in case of need, the your email address (e-mail) etc. Also other information such as name, VAT number, competent Tax Office in case of invoice issuance.

Our company is fully adapted to the GDPR framework and the processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), as well as for the protection of personal data and privacy in the field of electronics communications (Law 3471/2006) and the decisions of the Personal Data Protection Authority (APDPH).

The activity, strictly following the principles of the protection of personal data provided by the relevant laws and international conventions, will not proceed with any unfair use and without your prior approval.

The above, in no way discloses, publishes, sells, exchanges personal data and information that you trust us. Your personal information may be made public by the company, always in compliance with the procedure provided by law when required by a public authority, court, etc.

User accounts

  • User accounts maintained in your store must have all their details completed. Accounts with incomplete information such as Address and Postal Code will be deleted automatically.
  • They will also be deleted

This Privacy Policy describes how we collect, use and in special cases share with third parties personal information that you provide to dropsofluxury in order to obtain our products and receive our services in a store of our Company or on our website https ://

This Privacy Policy expressly states the information we collect, the purpose of its collection and its uses, the choices and rights you have regarding the use of your personal information and how you can view and update the data that's all.

1. What Information We Collect:

The information we collect through a special form you fill out to obtain a dropsofluxury customer account includes the following:

  • Name and surname,
  • Electronic Address (e-mail),
  • Date of birth,
  • Full Address, 
  • Mobile or Landline Number,
  • Credit Card Number.

In addition, for professional or corporate accounts we collect the following additional information:

  • Company name, 
  • VAT number and DOU,
  • Website Name (optional), 
  • Profession, 
  • Name and Address of Branches (optional). 

You can always choose what kind of personal information you wish to share with us. If you choose not to provide us with some of the mandatory information requested, you may not be able to access our products and services as a result. 

2. Other Information We Collect Automatically:

When you use our website, we automatically collect certain additional information, some of which may constitute personal data. This includes information such as your language settings, IP address, location, device settings, the operating system of the device you are connecting from, information about your activity, your purchase history, time of use, the redirect URL, status report, user information, browser version information, operating system, browsing result, browsing history, type of data you viewed. We may also collect data through cookies.

3. How We Use the Information We Collect

We use the personal information we collect for the following purposes:

  • To make our products and services available to you. 
  • To process and fulfill your orders. It is necessary for us to process your personal information in order to manage your account, provide you with the products and services you desire and answer any questions you may have about your order.
  • To provide customer service.
  • To improve our website and online store. We collect data through cookies, we use them for the best possible shopping experience.
  • To develop and improve the variety and quality of our products, services, stores, IT systems, know-how and the way we communicate with you. This allows us to better serve you as users and customers.
  • To detect and prevent cases of impersonation, fraud, misuse of our services and other illegal activities. This is how we ensure that you can use our services safely.
  • For marketing actions as permitted by applicable law. Where we use your personal information for direct marketing purposes, such as promotional newsletters and promotional communications about new products and services, competitions or other offers that we think may be of interest to you, we include an unsubscribe link, which you can use if you no longer wish to opt-out. wish to receive such messages from us in the future.
  • For research purposes through the use of analytics. Where appropriate, we may outsource such research to a third party in our name and on our behalf. We may share or disclose survey results with, among others, third parties, strictly in an aggregated and anonymized form.
  • To manage and resolve legal disputes or complaints, for regulatory investigations, to enforce binding agreements, or to comply with lawful requests from law enforcement authorities, to the extent required by applicable law. In such cases, personal information of users may be shared with third parties, such as for example to competent law enforcement authorities, as permitted by applicable law.

4. Legal Basis of Processing

The legal basis for collecting and using the information described above depends on the type of information and the context in which we collect it. We use your information under various legal bases, including to perform our contract with you, for our legitimate business interests, to comply with our legal obligations or otherwise with your consent. In more detail, the legal bases for collecting and processing your personal information are as follows:

  • The performance of a contract: the use of your data may be necessary for the performance of the agreement between us.
  • Our legitimate business interests: we use the data for our legitimate interests, such as to provide you with the best and most appropriate content for our website and stores, e-mails and newsletters, to improve and promote products and of our services, the content of our website, as well as for management purposes, fraud detection and other possible legal purposes. When we use personal data to serve our legitimate interests, we always prioritize your rights and interests regarding the protection of your data over our own rights and interests.
  • Our obligations to comply with applicable law.
  • Your consent where and as required by applicable law (eg for direct marketing purposes). You can withdraw your consent at any time by contacting us at any of the addresses at the end of this Privacy Policy.

5. Disclosure of Personal Information to Third Parties

Disclosure of your personal information to third parties may occur when you use our services in the cases and under the conditions described in this section.

We do not transmit your personal data to third parties, except to those with whom we cooperate and who are necessary or facilitate the provision of our services to you, and always under conditions that fully ensure that your personal data is not processed in any illegal way, i.e. other than the purpose of transmission in accordance with the above. 

In the context of our activities, we use third party providers, who provide services on our behalf. In particular, we may transfer personal information strictly for the purpose of fulfilling your orders to:

  • credit card providers to process a payment on your behalf following an order from our online store
  • transport service providers (courier) for the execution of your orders

In exceptional circumstances, we may disclose your personal information to third parties if we believe disclosure is necessary in order to:

  • We comply with applicable law, regulation, or legal obligation.
  • Apply contracts, policies, agreements and/or terms of service.
  • Protect the security or integrity of our website, products and services.
  • Protect users or the public from harm or illegal activity
  • We respond to an emergency situation where we believe in good faith that it is necessary to disclose information that will help prevent death or serious bodily injury to any person.

Dropsofluxury will never sell, rent or otherwise share or disclose information about you to advertisers or other third parties other than as described in this Privacy Policy.

In all cases where your personal information is shared with third parties, dropsofluxury strictly limits the use of such information to the specific purposes described above. 

We invite you in any case to carefully read the privacy policies of third parties in case you are promoted to third party websites through our website.

6. Storage and Security

Dropsofluxury takes measures and maintains procedures to prevent any unauthorized access to or alteration, disclosure or destruction of your personal information. Our data hosting service providers are established in Greece.

Access to user data is not available to unauthorized dropsofluxury employees. All dropsofluxury employees comply with the dropsofluxury employee privacy policy and receive privacy and security training.

Although we implement technical safeguards to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that your personal information, while transmitted over the Internet or stored on our systems is and they will always be completely safe.

7. Data Retention Period

We retain your personal information for as long as we deem necessary to provide you with our products and services, to comply with applicable laws, to resolve disputes with various parties, and as otherwise necessary for the purposes of our business, including of detecting and preventing fraud or other illegal activities All personal data we maintain is subject to this Privacy Policy. If you have questions about a specific retention period for certain types of personal data, please contact us at the contact details below.

We retain account information for as long as your account is active. You can choose to cancel or update your account at any time. After you choose to cancel your account, we apply a thirty (30) day security retention window. During this period, account information will be retained, although the account will, of course, no longer be active and you will not be able to access our services. We will delete or anonymize your personal information after you delete your account, unless:

  • We must retain them in order to comply with applicable legal provisions.
  • We must retain them as evidence of our compliance with applicable law (for example, records of consent to our Terms, Privacy Policy, etc.).
  • There is an outstanding matter, claim or dispute that requires us to retain the relevant information until it is resolved.
  • Information must be kept for our legitimate business interests, such as preventing fraud and improving user safety and security. For example, information may need to be retained to prevent a user who was deleted due to unsafe behavior or a security breach from opening a new account.

8. Your Choices and Rights

We want you to know how we use your personal information. This can be done in the following ways:

  • You can ask us for a copy of your personal information that we hold.
  • You can delete your account.
  • You can notify us of any changes to your personal information or you can ask us to correct any of the information we hold about you.
  • In some cases, you can ask us to delete or prevent or restrict the processing of your personal information that we hold, or to express your objection in relation to certain ways of using your personal data.
  • In some cases you may also ask us to send personal information you have given us to a third party.

Where we use your personal information with your consent, you have the right to withdraw your consent at any time. In addition, where we process your personal data based on a legitimate or public interest, you have the right to object at any time to this use of your personal data in accordance with applicable law. 

We rely on you to ensure that your personal information is complete, correct and up-to-date. 

9. Privacy of Minors

Protecting the privacy of minors is very important to us. We may collect personal data about minors only if we have first obtained the consent of their parents or legal guardian or if permitted by law. Minors under the age of sixteen (16) may not obtain a user account on our website.

10. Changes to Privacy Policy

We may modify or change this Privacy Policy from time to time. Whenever this happens, we will accordingly amend the last updated date at the top of this page. However, we encourage you to review this Privacy Policy periodically so that you are always informed about how we collect, process and protect your personal information. In case of significant material changes, we will inform you by e-mail or in another convenient and clear means and way. 

11. Contact us

For any questions or information regarding this Privacy Policy please contact us by email at

  • with inactivity for a long time.
  • Those customers whose account is deleted will have to re-create it with all their details completed.